.Patient Recruitment Associate - Mexico - HomebasedICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organization: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organization that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.That's our vision. We're driven by it. And we need talented people who share it. If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and friendliest people in the sector, and you'll be helping shape an industry.The role:In this entry level role, you will be fulfilling an integral role to support ICON's growth and success by encouraging patients to participate in clinical research studies for 6 months. Acting as the main point of contact, you will conduct phone screens, review patients' basic medical information to determine eligibility, discuss research opportunities, maintain patient database, and report recruitment outcomes.Screen potential study participants according to telescreen questionnaire to determine suitability for trials.Accurately review, enter and edit patient information in CTMS system.Book patient appointments into Accellacare CTMS ensuring that entries are accurate and up to date.Attend all study-related training and ensure working knowledge of study protocol.Responsible for meeting daily recruitment targets including but not limited to daily calls made, pre-screens completed, leads contacted in a timely manner, screenings/PIV scheduled.Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations.Effectively communicate the importance of research participation and relevant study details to volunteers.Provide an exceptional patient experience by building positive rapport and consistent follow-up.What you need:Excellent English communication - written and verbal skills at 100%.Bachelor's degree.Experience in customer service or sales position will be considered an asset.Excellent interpersonal skills and telephone manner.A basic understanding of medical terminology would be helpful but not essential.Detail-oriented with Microsoft Office (Teams, Excel, Word).Call center experience is a plus.Outstanding organizational skills and good eye for details