Company Overview:
DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
Team Overview:
The Risk Management team is responsible for managing diversified risk associated with our products and business flows, ranging from fraud chargeback, account take-over, promotion abuse, money laundering to compliance risk, tracking industry leading technical prevalence, developing innovative and state-of-art methodology to tackle the new challenges emerging from fintech economy ecosystem, for the purpose to protect sustainable growth and maximize business outcomes. We are looking for an experienced risk analyst to do threat intelligence monitoring, suspicious transaction analysis, and to be responsible for key loss metrics while maintaining a positive user experience.
Role Responsibilities:
**Roles & Responsibilities**:
- Handling the risk event detected and alerted in the system, identify the risk transaction.
- Dealing with the risk account once the risk event happens and confirmed.
- Support Customer service teams escalations and negative media requirements due to risk events.
- Pull data, analyze and present fraud trends, and suggestions to mitigate losses.
- Create executive presentations
- Involved in the strategic and tactical risk mitigation to avoid losses while ensuring high customer service levels.
- Working with the strategy, algorithm and customer service team to manual review and audit the false positives of the risk models to improve the user experience.
- Coordinating adverse response plan including investigations and reporting.
Role Qualifications:
- Fluent speaker with English and Spanish.
- 2-4 years of experience with at least 2 years of experience in risk management industry, including anti-fraud, anti-money laundering, promotion abuse, merchant complaince.
- Excellent written and verbal communication skills and ability to influence others.
- Experience in working autonomously and prioritizing multiple goals. Someone who is able to design risk strategies and generate insights that could serve as recommendations for other teams.
- Proficient building executive ppt presentations
- Desirable: Data science or business analyst skills, proficient managing SQL, big data.
EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
**We are committed to building inclusive and diverse teams.**
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.
