Sidel is looking for a Field Service Engineer Planner, who will be in charge of scheduling the intervention for our Field Service Engineers. High skills on people, time and conflict management are required. Spanish, French or Italian are a plus. Able to give feedback and create development plans.
**Your Mission**:
- Responsible for Field Service Engineer´s occupation at the assigned territory
- Ensure technicians start the mission with all needed materials and documents for the work assigned
- Ensure consolidation of workload and the planning of required resources for new equipment and service
- Ensure the planning of Project Support/Global resources for complex deals and critical operations
- When necessary align or reroute appropriate technicians to accommodate customer emergencies
- Identify missing skill global to sustain operations according to the business plan
- Responsible for workload forecast for new equipment and service in conjunction with Sales and Service
- Ensure feedback to his Manager for process & quality improvement opportunities, risks on availability, critical cases
- Own and drive the update of the on planning Sidel tools, such as FSM
- If applicable, ensure trainning planning, highlight gaps, drive corrective plans
- Follow up on their interventions, ensure an occupation rate according to KPI, manage vacations, time off and layover.
**Your Profile**:
**Enhanced English Proficiency**:
Proficient in advanced English language skills, including both verbal and written communication.
**Proven Administrative Expertise**:
Demonstrated experience and proficiency in various administrative tasks and roles.
**Effective Leadership Abilities**:
Possess strong positive leadership skills, capable of motivating and guiding teams towards shared goals.
**Exemplary Organizational Skills**:
Known for meticulous organization and ability to streamline processes for improved efficiency.
**Comprehensive Conflict Resolution Expertise**:
Equipped with in-depth knowledge and experience in effectively managing and resolving conflicts within diverse environments.
**Contract Type**:
**Permanent**:
**Country**:
**MEXICO**:
**Location**:
**Guadalajara**: