OVERVIEW: The Principal Solution Architect (SA) is the primary, customer-facing leader responsible for guiding the delivery team on CE/CRM engagements, ensuring customer success, and exceeding expectations. You will oversee every stage of the project delivery, from initiate and analysis to design and build, to deployment and go-live, aiming to secure project success and referenceable clients.
CRITICAL QUALIFICATIONS & EXPERIENCE: Technical Expertise: Strong understanding of enterprise IT applications focused on D365 application capabilities, and CE technical/functional capabilities. Proficiency in designing and implementing IT solutions that are scalable, secure, and cost-effective. Familiarity with integration techniques and technologies, including APIs and web services. Strong grasp of data migrations, integrations techniques and technologies, including Azure Integration Services, APIs and web services. Working knowledge of Power Platform, Office 365, and related technologies. Project Management:
Ability to manage and lead technical projects, ensuring they meet deadlines and budgets. Knowledge of project management methodologies and tools. Architectural Knowledge:
Experience in creating end-to-end technology roadmaps. Understanding of architectural frameworks and methodologies. Experience in creating overall design blueprint document and detailed architectural artifacts. Leadership and Team Management: Proven experience in leading and mentoring technical teams. Ability to foster a collaborative and inclusive team environment. Proven ability to organize and lead a virtual team of CE/CRM consultants across different locations (including offshore). Experience leading teams using hybrid, agile methodologies. Ability to lead and support internal teams and customers, including architects from other business applications (Finance and Operations, PowerBI, etc.). Communication:
Strong verbal and written communication skills to effectively interact with stakeholders. Ability to explain complex technical concepts to non-technical audiences. Confident in client-facing interactions, quickly establishing yourself as a trusted partner and subject matter expert. Problem-Solving:
Strong analytical skills to identify and resolve issues in IT systems. Strong business analysis skills, capable of driving both functional and technical requirements gathering. Strong interpersonal and communication skills, capable of working in a cross-functional team. Customer Focus:
Ability to understand and align solutions with customer needs and business objectives. Highly motivated, self-starter with the ability to take ownership and drive tasks to completion. Ability to travel up to 50% depending on project complexity and customer expectations. EDUCATION: Bachelor's Degree in Information Systems Management, Computer Science, or related field. Current Dynamics 365 CE certifications. DESIRABLE QUALIFICATIONS & EXPERIENCE: Stay current on Dynamics 365 CE and related technologies, especially Azure stack of technologies. Design and document the Security Model, Data Modeling (ERDs), Process Flow Diagrams, Architectural Diagrams, Data Migration and Integrations Designs and Planning. Working experience with Configurations, Model Driven Apps, Power Pages, Power Automate, JavaScript, Plugins, PCF Controls. Environment Management, Overall Environment and Tenant settings, Resource and Capacity Planning, ALM Process design and deployment pipelines and source code/repos. Azure resources planning and management, Azure subscriptions, resource groups, security groups. Good understanding to incorporate in designs Azure integration and data services; Azure Functions, Logic Apps, Fabric, Data Lakes, Service Bus, Synapse. Mentor staff to ensure team growth in their career paths. Demonstrated ability to work in a constantly changing environment with limited direction. Familiar with Agile implementation methodology. Experience working with a multicultural/multilingual team across several time zones. Proven technical architecture experience (5+ years) and CE/CRM experience (8+ years) with 15+ medium/large implementations. KEY RESPONSIBILITIES: Lead the delivery team through all project stages (analyze, design, develop, test, deploy). Provide overall direction for design, solution development, and project oversight. Serve as the primary point of contact for all project concerns and issues. Author and review high-level and detailed architecture, Data Migration/Integration Planning, Security Model, Data Modeling (ERD), UAT & training plans, and other key documentation. Develop and deliver an Issue Resolution Management plan. Ensure deliverables meet quality standards, are innovative, user-friendly, and delight the customer. Assist the Argano Project Manager with project planning, including timeline, scope, and resource assignment. Collaborate with DSE and PM to deliver projects in accordance with the Customer Roadmap. Prioritize the DevOps work item backlog in coordination with the customer, and oversees all DevOps work items to ensure timely completion. Ensure all project impediments are removed to facilitate day-to-day delivery team tasks. CALL TO ACTION: If you're a dynamic leader with a passion for client-facing interactions and a strong background in CE/CRM, we want to hear from you! Join us and lead our team to new heights of customer success.
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