**Who is DigitalOnUs by Tech Mahindra?**At DigitalOnUs by Tech Mahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists. But the most important, we are dreamers, creators and challengers. Each day, we strive to make great come alive. Our lemma: "work smart and play hard"Our technology partners are Hashicorp, Cloudbees, Chef, Pagerduty, Docker, SAP and Google Cloud.We're looking for a **Problem Management Analyst****Location: REMOTE MX****Qualifications**:- More than 7 years of significant work experience leading Problem Management in large and complex environment, preferably in the pharmaceutical industry.- Good communication skills, awareness of the development life cycle, and supporting production services, including best practice IT management (e.G. Change Management, Incident Management, etc.).- A fundamental knowledge of ITIL processes and how they are applied within an IT Service management department.- Understanding of change and risk management within a complex operational environment- Exceptional experience in customer facing roles- Extensive experience with modern technology understanding including cloud service, virtual networks/systems- Considerable experience working virtually in a globally dispersed team- Strong communication and influencing skills with the ability to communicate complex technical information to all stakeholders- The ability to create consensus and understanding within virtual teams.- Ability to work under their own initiative, in support of a strategic end goal.**What you can expect from us**At DigitalOnUs by Tech Mahindra, what distinguishes us from other teams is the comfortable environment which engenders trust within teams and with our customers. Trust and openness leads to quality, innovation, commitment to deliverables, efficiency and cost-effectiveness for all our customers.- Work with some truly remarkable IT engineers, architects, specialists and more.- We're growing at a phenomenal pace and we'd like some company.- Hear your voice, nurture your talent and help you strengthen your foot print!- Benefits above the law- Mentorship, and opportunities to grow and learn