.
**Company Description**Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, capital markets and treasury.Our solutions enable customers to deploy mission critical technology on premises or in the cloud.
With our scale and geographical reach we drive valued solutions and opportunity for customers regardless of size or geography.
Through our open, secure, and reliable solutions, we empower customers to accelerate growth, optimize cost, mitigate risk and continually evolve to meet their changing needs.A Truly global organization with offices in 42 countries worldwide, with an employee base of approximately 10,000 employees.
We work with 9,000 customers, including 48 of the top 50 banks globally.
Through our software, we're constantly stretching boundaries to do more for our customers.
We are proud to be an organization where our vision, values and cultural beliefs are not just shared, but are lived by our people globally and where recognition is part of each and every day.Reporting to the Manager of Problem and Incident Management and part of the Service Delivery Team, the Problem Manager will assist in establishing the framework for Problem Management.
The Problem Manager will ensure that all Problem Managers operate similarly between Lines of Business.The incumbent is accountable for the governance and lifecycle of all problems, contributing to enhancing the availability of products and services and eliminating recurring incidents to ensure a world-class customer experience.
The Problem Manager will collaborate with the Incident Management Team to ensure accurate details are captured in the incident records for transition to the problem records.The Problem Manager role provides insight to the Business on the health of the Infrastructure and Application environments.
It is responsible for the effective oversight of root cause analysis-related activities.
The role will manage and maintain a consistent level of service and best practices to achieve adherence to KPIs, SLAs, and CSFs.This role will be responsible for regular Management and Executive level reporting, ensuring data accuracy, and can translate technical details to an executive audience