Procedure Coordinator/Technical Writer Innovation and Technology Location: Liberty Lake, Washington
Description About Us: Umpqua Bank is headquartered in the Pacific Northwest with over 5,000 employees, offering banking services nationwide. Following our recent merger with Columbia Bank, we have become a leading western-based regional bank with over $50B in assets under management and a commitment to our associates, customers, and communities.
We create a great place to work by offering a special brand of relationship banking and a culture where associates thrive. We are eager to meet candidates who demonstrate behaviors that align with our core values: Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.
About the Role: We are seeking a dedicated and detail-oriented Procedure Coordinator / Technical Writer with a strong background in deposit origination, maintenance, and servicing. In this role, you will be responsible for creating and maintaining comprehensive banking procedure documentation, ensuring consistency across all channels. You will collaborate closely with various departments to ensure accuracy, regulatory compliance, and effective risk management.
Develop and maintain detailed procedure documentation for banking operations. Ensure all documentation is consistent, accurate, and compliant with regulatory standards. Collaborate with business line leaders to evaluate the impact of policies and standards. Complete technical writing projects and manage the annual certification of 200-400 policies and standards. Work with cross-functional teams to gather information and ensure documentation meets business needs. About You: Bachelor's degree in business, IT, Finance, or a related field preferred. 2-4 years of relevant data analyst and/or product owner, management, development, and/or operations experience preferred. 4-10 years of retail or commercial banking experience, with extensive understanding of deposit origination, maintenance, and servicing required. Experience with technical writing software and related initiatives. Advanced written and verbal communication, presentation skills, project management skills. Experience in leading small teams to complete formal review and approval processes. Proven ability to work effectively with individuals and groups across the company and with vendor partners. Agile, Scrum, SAFE, and Kanban experience preferred. Workstyle: Fully onsite.
We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $58,452.03 to $108,553.77, and the pay rate for the selected candidate is dependent upon various factors including job-related knowledge, skills, experience, education, and geographic location.
Our Commitment to Diversity: Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.
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