Process Associate- Customer Service - Cd. Juarez

**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.**

**Responsibilities**:

Responsible for making calls to different service providers in the United States, to process payments on behalf of customers.
- ** **Must be able to fluently carry a conversation in English, answer questions, and document the results of each call.
- ** **Outbound calls regarding collections and payment process.
- ** **Follow up on incidents from the time it is reported until successful closure document ticket status and follow up.
- ** **Register all cases, inquiries, and calls in the tracking tool.**

**Qualifications we seek in you!***:Minimum Qualifications / Skills**
Previous experience in Customer Service. / Advanced English
- ** **Schedule availability.
- ** **Be a team player with problem-solving attitude**

**_Job_**_Process Associate_

**_ Primary Location_**_Mexico-Cd. Juarez_

**_ Schedule_**_Full-time_

**_ Education Level_**_High School Diploma/GED_

**_ Job Posting_**_Oct 1, 2024, 12:59:46 PM_

**_ Unposting Date_**_Nov 30, 2024, 12:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_