**Overview**PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY'S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.Our employees drive our culture. No two days are the same; we are dynamic and fullof passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.**Responsibilities****Procurement Helpdesk Analyst****Main Purpose**PepsiCo has deployed the SAP/Ariba Procurement functionality to support the acquisition of indirects goods and services. The tool is branded myBUY and used by 10.000+ end users across 50+ countries, with a central team supporting the Purchase Requisition to Purchase Order process. The Helpdesk function is to support the End Users in resolving incidents and service requests.**Accountabilities**The role is responsible for Incident (INC) Management.- The Helpdesk function is to support the End Users in resolving incidents and service requests.- Incident Management process includes Identification & Logging - Categorization & Prioritization - Initial Diagnosis & Assignment - Investigation & Diagnosis - Resolution & Recovery - Closure - Review.**Qualifications****Education/requirements**- Bachelor´s degree needed.- Advanced English level (written and spoken).- Ideally with a Procurement background.- Experience in Incident Management.- ERP (SAP / ARIBA) experience.**Non Technical Skills**- Good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers / customers on a regular basis)- Ability to understand the processes- Track record of strong service delivery- Results Oriented skills- Work under pressureThank you so much for thinking about PepsiCo to start or continue your career!
