.Product Onboarding AdvocateApply remote type Remote Job: Hybrid locations MEX-Distrito Federal-Reforma 26 time type Full time posted on Posted 19 Days Ago job requisition id JREQ184558Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!Join our team! A Product Onboarding Advocate is responsible for helping first-year customers have a successful onboarding experience as they get started with their new Thomson Reuters product(s) and training resources. This includes proactive phone and/or email contacts to help a firm reach key onboarding milestones to increase adoption of product.About the RoleIn this opportunity as a Product Onboarding Advocate, you will:Deliver Product Onboarding Program and foster relationships with first year customersSet customers up for success with an initial onboarding phone call and periodic check-ins to review progress with onboarding milestones, and to increase adoption of product through training resourcesServe as primary point of contact (phone and/or email) through onboarding programBring appropriate internal individuals together to resolve issues in a prompt and appropriate mannerMeet performance objectivesAbout YouYou're a fit for the role if your background includes:Minimum of 3 years experience working in a customer service environment or relevant experienceA Bachelor's degree or equivalent experiencePreferably knowledgeable in Thomson Reuters Tax & Accounting software products.Excellent analytical, decision-making, time management, and multi-tasking abilities, with a capacity to self-manage and stay motivated in a fast-paced, high-pressure environment.Strong relationship-building skills with various roles within a firm, including IT, staff, and managing partners, alongside strong partnership, communication, and collaboration skills.Willingness to learn new processes and skills to enhance the customer experience, excel in a peer coaching atmosphere, and provide constructive feedback.To apply, please upload your updated resume in English.Location: CDMXWhat's in it For You?You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connectedWellbeing: Comprehensive benefit plans; flexible and supportivebenefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing