.Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.Learn more about our culture and how we make our employees happier throughThe Sprinklr Way**Job Description**:Product Success ManagerWhat You'll DoIdentify, comprehend, and clearly articulate clients' requirements to define, analyze and implement an end-to-end solutionAnalyze and elevate client's engagement with the platform features and capabilities, adoption of the product and build a compelling case for embracing new features, hence paving way for an upsell or cross-sell.Analyze clients' performance and prescribe methodologies for efficient budget management, faster growth, higher conversions, and an effective customer engagement.Collaborate with our technology partners to build expertise on the social media management software.Provide an effective reporting mechanism for highlighting prime metrics and key performance indicators.Work with clients to improve the paid services and its alignment with the client's core business.Capturing development areas for product improvement and drive interlocks with product managers and engineering for vital improvements.Who You Are & What Makes You QualifiedExperience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms.Sophisticated analytical skills with validated proficiency in Data tools and methodologies, ability to collate, harmonize and visualize data and present the statistical merit in a case.Excellent written and verbal communication skills, articulation skills and a compelling executive presence.Ability to interpret Industry specific trends across different verticals or lines of business.Ability to operate in an autonomous way, investigate, engage partners across regions and lead change management.Intrinsically motivated to seek outstanding client use cases, passion to tackle business challenges and dedication to client delight.Proven passion for the social technology universe.Direct experience in working with or for social media management software is helpful.Social media ads certifications or Digital Marketing Certifications is helpful.University Degree preferably in STEMWhy you'll love Sprinklr: We're committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care