At Hyatt we are looking for your talent as:Product Support AnalystA Product Support Analyst establishes quality customer service by promoting timely and accurate validation, assignment, and resolution of software support issues.This role performs multiple operational management tasks including monitoring, performance reporting, and restoration of software production environments.A Product Support Analyst provides third level support to internal and external business customers.
For example, if the Universal Theme Parks website is experiencing technical difficulties, this role is responsible for resolving the issue.Your main functions will be:Provide initial validation and debugging for XML related issues reported by clients.Provide on-call, off hour product support.Work closely with 3rd party inventory suppliers to identify root cause.Responsible for monitoring and restoring applicable production environments.Research data anomalies by using XML related software.Provide consistent approach and best practice techniques in problem evaluation and resolution.Function as a resource to assist the team in troubleshooting process activities and decision making.Respond to customer emails and phone inquiries and provide regular updates to customers until issue is resolved.Generate on-demand defect reporting and scorecard creation.Understand key service level targets that measure system performance.Your profile:Bachelor's degree from four-year college or university; or two or more years experience in a product support role within the travel industry.2 or more years product support experience within the travel industry.Microsoft Office 365.1 - 2 years experience using Rez, Tandem, Vax, Consumer, TMP, and Microsoft Monitoring (Desirable).Apply here with your updated resume.We care for people so they can be their best.#J-18808-Ljbffr