.**Ready to lead, disrupt and reinvent the sleep industry?**We are **Emma - The Sleep Company**. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.**What you'll do**:- You will be part of the Americas Operations and be responsible for operational topics for the USA** **market.- You will be the key contact and work closely with our suppliers plus warehouse & logistics partners in USA.- You will work closely with our global operation team to create the strategy that connects the procedure with your market insights.- You will create/optimize the smooth process from product shipment to last-mile delivery.- You will collaborate with Customer Excellence team to address customer concerns.- You will monitor closely with Americas S&OP team the sales velocity and provide insights for the forecasting of supply.- You will oversee and analyze the operational workflow and optimize the procedure.- You will create a strategy that automates the process of our cooperation with suppliers/warehouse partners.- You will work closely with internal and external partners to provide quick response and strong support for CN offline business growth - including warehouse and logistics service providers, manufacturing vendors, sales managers, and dealers.- You will ensure a highly efficient process handling from order-cash-delivery.- You will conduct regular review and optimize operation cost and efficiency.- You will support multi-channel strategy for both offline and online.**What you'll bring**:- You have finished a graduation degree in Business Administration, Engineering, Production, or a related field- You have ideally had previous working experience with operations and/or supply chain and/or Last Mile in Mexico- You are fluent in English- You have a positive mindset to overcome problems and to find out-of-the-box solutions- You enjoy team work and take ownership for your tasks- You are a self-starter and can work independently- You have a strong understanding of supply chain and production- You are analytically strong and have a strong appetite for making evidence-based, rational decisions- You consider multiple aspects when making business-relevant, pragmatic decisions- You are fascinated by fast scalable business models**What we offer**:- A combination of personal and company growth to accelerate your career and help you reach your goals