A short description of the positionInteract with customers via phone and email to support status requests, pricing quotes, product exchanges/loaners, and customer questions. Track repair units within the company to assure that the work orders are prioritized according to the proper guidelines.In this Role, Your Responsibilities Will Be:Answer emails and phone calls, supported with the use of our system.Issue quotes to the customers.Enter the purchase orders received electronically.Maintain orders (change of destinations, change in transportation, expedite, etc.).Supervise orders, which contain specific and special instructions, as well as define priority of urgency.Who You Are:You are a positive energetic person with a customer support orientation. You assist with resolving any customer concerns or issues, with the goal of maintaining high standards of customer satisfaction, by supporting and working in close collaboration with the service manager. You collect payment and complete payment processing transactions, maintain billing records and invoices, handle light bookkeeping duties, and process service-related paperwork.For This Role, You Will Need:Skill to perform multiple activities, handling computer packages.Excellent communication and interpersonal skills.Good math management and communication by phone and email.Computer skills, experience in Pansophic, Show Case, Oracle, MS Office (Word, Excel, PowerPoint, Outlook, Access).ISO9001 knowledge.Willingness to improve and develop teamwork.Bilingual (Spanish and English).Preferred Qualifications that Set You Apart:Bachelor's degree (Administration, International Trade, or related preferably).1 to 3 years of experience in a technical and industrial environment.Our Offer To You:We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave. At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourages innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.#J-18808-Ljbffr