Our client, a worldwide leading electronics manufacturing solutions company, has requested us to search for a
**Program Manager** for their Tijuana site.
**SUMMARY**
The program manager is responsible for the execution of customer strategies related to one or more customers including all products/programs from new product introduction through volume production. Is responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong leadership to the customer focus teams to ensure achievement of customer commitments.
**POSITION RESPONSIBILITIES**
- Leader of the customer focus team (CFT). Prioritize and monitors all CFT activities.
- Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.
- Ensures successful new product introduction:
- Executes to NPI standard process
- Understands and monitors S&OP
- Identifies and secures skills needed for effective transitions
- Sets appropriate expectations with customers
- Manages pricing and ECO prioritization during the process
- Understands and maintains customer product knowledge and roadmap
- Gains understanding of customer market and competition
- Establishes and monitors KPI's related to E&O, PPV and inventory turns
- Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.
- Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and takes corrective action.
- Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR)
- Ensures appropriate attendees are well prepared for meeting, understanding data and issues
- Sets meeting objectives, develops agendas and tools to accomplish objective
- Prepares internal teams for meeting
- Aligns topics and presentations with customer prior to meeting
- Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives.
- Accountable for driving objectives related to continuous improvements
- Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations.
- Works with SCA to ensure resolution of excess and obsolete inventory issues.
- Ensures the recovery for costs related to ECO activity, Non-Recurring Expenses (NRE) and other miscellaneous.
- Meets and manages customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity
- Ensures customer demand (PO and Forecast) is managed and well understood by CFT members
- Communicates updated data to close gap between customer request and Company commitment (manage expectations)
- Tracks, trends and reports On-Time Delivery to customer request and Company commitment
- Monitors customer revenue plan through demand outlook
- Understands contractual obligations of the contract related to:
- Flexibility allowances and manages requests for pull-ins and pushouts or cancellations
- Payment terms and invoicing
- Any potential penalties from customer
- Cost reduction obligations/targets and communicates to organization
- Excess and obsolete terms, recovery and escalation path as required
- Warranty terms, recall and epidemic failure qualifiers
- Ensures execution to contract terms and conditions to meet Company's obligations.
- Communicates contract requirements internally.
- Conducts monthly Program Reviews utilizing Company standard process.
- Executes customer quotation requests
- Assesses risk utilizing and the Risk/Liability Tool
- Ensures accuracy of quotations to protect gross margin
- Validates the establishment of quotes to actuals costs comparisons
- Coordinates with procurement organization to develop supply chain strategy which aligns with customer contract and site goals
- Identifies risk of inventory exposure, coordinates reserve with site controller
- Manages inventory days of sales
- Establish standard cost for parts based on customer's influence, material, labor standard changes or inventory days
- Ensures Positive Price Variances alignment to site goals at the point of sale
- Reviews Supply Chain data related to component lead-time, MOQ, and impacts to total inventory exposure
- Responsible to determine if customer will be responsible for negative PPV and or associated procurement costs and if so, collect money from customer
- Develops an understanding of DFx philosophy including Design for manufacturing, Design for Test, and Design for BOM or Cost and promotes with the customer and coordinates with the appropriate Company function.
- Accountable for and ensures receipt and distribution of customer documentation packages.
- Coordinates collection and distribution of custom
