.It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.The Program Manager (PM) provides outstanding customer service through the management, performance and completion of major account programs. They will assist in managing and directing all phases of a program from inception to completion. They coordinate proposal preparation and establish and monitor project plans and schedules. This position develops and maintains key customer contacts and relationships. The PM reviews Customer Focused Team (CFT) metrics and develops improvement plans in areas including but not limited to customer service, financial performance, customer cost, quality, delivery and continually seeking value added business opportunities.DUTIES/ RESPONSIBILITIES:- Responsible for managing all aspects of account program management, which operates in a (CFT) matrix management capacity with the following functional areas: production, planning, materials management, quality, engineering, and new business development- Assign priorities to multiple competing activities quickly and effectively, balancing short and long-term needs- Responsible for monitoring and analyzing cost, revenue and profitability performance of programs, providing revenue forecasts and ensuring products are completed on time and within budget; provide pricing rationale and recommendations supporting quotations and proposals for new business opportunities- Review and approve program expenditures within authority matrix. Conduct review of financial results and variances with management team and ensure ROI. Prepare monthly program financial and operational reports for management review, leading the management presentations and Customer Quarterly Business Reviews- Responsible for ensuring that program operational metrics are in place and are effectively managed. Monitor key operational performance metrics such as on-time delivery, quality, responsiveness, price for value, and use of technology. Review company performance to standards on a regular basis reacting to metrics by identifying root cause and solutions- Assist with managing and executing new programs in accordance with budget, schedule, and technical objectives; leverage relationship with existing customers to identify new business opportunities within assigned accounts- Responsible for ensuring customer projects meet the customer's expectations and are delivered on-time