At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a **Program Manager Specialist** within **Trisept Solutions**, one of our 14 industry-leading brands. In this role you will be responsible for leading, coordinating, monitoring, and implementing the strategic programs and projects across Business Units. You will define and develop IT Program/project management best practices, processes, and policy to ensure alignment with Trisept Operating System and the ALG Hospitality group.
**A successful Program Manager will**:
- Ensure all projects are ran according to PMO best practices.
- Organize programs and activities in accordance with the mission and goals of the organization.
- Develop new programs to support the strategic direction of the organization.
- Coordinate and deliver development of budget and operating plan for programs.
- Align project managers and Business Analyst on methods for prioritization, scope and other best practices.
- Meet with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
- Produce accurate and on time PMO scorecard to report program/projects status.
- Analyzing program risks.
- Facilitate programs status meetings and key stakeholder reviews.
- Provide notification of program milestone completions.
- Identify and resolve issues and conflicts within the PMO team.
- Elevate all critical issues and risks with suggested courses of action.
- Propose new initiatives that could help lowering costs, incrementing staff satisfaction or working more efficiently.
- Participate actively in innovation and evolution of technology across the group.
- Partner with other leaders and key stakeholders to locate opportunities and develop and prioritize programs/projects based on predefined criteria
- Maintain the efficiency of best practices on important aspects of the project management process such as planning, scheduling, budget and risk assessment
- Develop budgets and operating plans for programs and writing program funding proposals.
- Conduct and participate in key program meeting reviews. Participates in innovation and technology evolution roadmap. Provides technical and analytical guidance to PMO team.
- Be responsible for managing some of the key and critical cross-companies projects when needed
- Any other responsibilities, activities or tasks identified by the IT Hospitality Keystone Lead or PMO in terms of growing and developing the organization.
**A successful Program Manager will have**:
- Strong communication skills with cross functional project teams, team workers, functional test team, sponsors, management, partners, vendors and users.
- Excellent public relationship skills with customers, co-workers & external partners.
- Ability to monitor and drive issues, track tasks, and evaluate priorities daily.
- Produce high quality documentation.
- Ability to influence and persuade in order to achieve desired outcomes.
- Ability to confidently present concepts and solutions verbally in front of a group.
- Ability to offer alternative solutions to program/projects scope.
- Ability to work with mínimal supervision.
- Acts as a champion for the team and the company.
- Ability to align with key stakeholders, IT and PMO teams in order to troubleshoot issues.
- Positive and proactive attitude.
- Excellent interpersonal, consultative, and communication skills.
- Excellent organizational, planning, facilitation, and prioritization skills.
- Ability to identify problems and recognize important information with a clear understanding of the underlying links between the details.
- Ability finding the causes of problems to quickly identify and filter relevant information to solve them.
- Willing to travel, to support knowledge transfer on global projects.
- Must be a problem solver with Functions and Responsibilities
As North America's only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
- **Vacations**: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
- **Resort Brand Management**: Management of 5-star and 4-star luxury resorts
- **Destination Management Services**: Best