About the team
The LATAM Partnerships Strategic Operations (PSO) team sits within the Global Partnerships organization and is a key component of Stripe's success. The team is responsible for driving new partner implementations and programs and ensuring the efficiency and reliability of new and existing partners. We sit at the intersection of Stripe's engineering and product with the financial partners that help us power our suite of products. We serve as the fabric that ensures close and smooth collaboration between these parties that are crucial to Stripe's continued rapid growth. We wear a lot of hats. On any given day, you can find us, for example, driving alignment, coordination, and execution between cross-functional teams and partners on critical operational activities; identifying and investigating insights and trends from our data to inform decisions for streamlining the day-to-day management of our business; and building new tools and processes to scale our team's impact. The partners we support have a significant impact on Stripe, and the products from these partnerships are used by millions of our users.
What you'll do
We are looking for a program manager to join our team and provide technical and operational support across a number of key partners in Mexico, Brazil and across LATAM. You'll interact with partners directly and mutually drive efforts to build products, improve partner reliability and processes and use metrics to track performance. The role will require close coordination with product and engineering teams, as well as cross-functional stakeholders including Legal, Finance, Risk, Go To Market, etc. and with external partners' senior executives.
Responsibilities
Build and own the technical and operational relationships with key partners (such as banks, networks and technology partners)
Work cross-functionally with a number of Stripe teams – including Engineering, Product, Partner Development Management and others – to build integrations, products, support deals, and drive process enhancements
Define SLAs and performance standards for our partners and drive efforts to implement and track commitments
Identify inefficiencies in Stripe's operating model and drive new solutions (including defining technical and operational requirements) to address them
Develop and manage end-to-end partner-facing project plans for new implementations, working closely with other stakeholders and partners to ensure on-time delivery
Identify, scope, and drive process improvements across your area(s) of ownership
Assist with incident resolution when needed, working closely with Engineering teams to drive partner communications and escalations
Who you are
5+ years of project/program management and/or business operations experience
2+ years experience working with Payments, Card network, Acquirers, Banking partners & systems
Proven ability to successfully drive medium- to large-sized projects with external partners and cross-functional internal stakeholders
Knowledge of and experience with payment technologies and ecosystem
Experience managing external relationships
Superior verbal and written communication skills in both Portuguese and English. Spanish is a plus.
The willingness to travel, when necessary
* Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders
Excellent interpersonal and communication skills (verbal and written)
The ability to prioritize and remain focused under pressure, and comfortable with ambiguity
Strong analytical skills with excellent problem solving abilities
Basic to intermediate SQL skill
Experience in a high growth technology company
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