About the role:As a Program Operations Associate, you are responsible for managing the program operations for the majority of Bolder's partners. You will leverage your skills and knowledge to ensure that programs are well-implemented and produce great outcomes for the institutions we serve and their students.**Responsibilities**:- Set up programs in Bolder's back-end and configure the program, according to partner specifications.- Match mentors and mentees in impactful mentorship relationships using our proprietary tools.- Implement program interventions to maximize mentorships created, as well as participant engagement and satisfaction- Communicate directly with mentors and mentees who request extra support- Collaborate closely with other Program Operations Associates to prioritize and execute on implementations tasks on tight turnarounds- Pull, clean, and manipulate program data for partner-specific needs- Send regular outreach to partners to highlight the value of their programs- Impact participant satisfaction through tracking and acting on participant satisfaction scores and testimonials- Example goals/KPIs include:- Minimize mentees waiting to be matched across programs- Support the Program Health Manager and Program Success Manager in maximizing participant engagement and satisfaction across programs- Support Program Success Managers in decreasing time to value for partners**Requirements**:- 2 years work experience- A high degree of personal organization, project management competence, and attention to detail- High accountability and the ability to prioritize deadlines in a fast-paced environment- Strong written and verbal communication skills- The ability to quickly and independently build product and process knowledge through problem-solving and adapt understanding to new changes- Proficiency in cleaning and manipulating data in Excel or Google Sheets- U.S. work authorization- 75% EST working hours overlap- Preferred Qualifications:- Experience with tools in the MC stack, such as Asana, Google suite, Guru, and Slack- Experience working in a startup environment and navigating ambiguity- Prior full-time remote experience- Experience in higher education, either at a school or in a related field including student leadership and/or other campus leadership