IT EngineerRole Purpose:Provide Project Analyst, IMS hardware support and technical assistance to Corning IT as requested.Key Responsibilities:Lead technical support, providing support to manufacturing and the daily operations.:Work closely with IT service delivery, project management, and functional/business resources to deliver projects and services on time.:Participate on IMS Projects as needed.:IMS Infrastructure Support, including computers, printers, switches, servers and security.:Interface with Corning IT to resolve issues.:Advanced Issue Resolution for IMS cases.:Communicate Infrastructure needs and issues to Site Leader.:Assist with engineering systems support.Performance Metrics:Project tasks completed within time limits and financial constraints.:Cases completed with SLA requirements.:Compliance with shared service model.:Infrastructure is maintained 100 in the appropriated inventory system.Competencies (knowledge, skills and behaviors):People::Can deal comfortably with managers as well as the hourly workforce.:Can present to managers without undue tensionand nervousness.:Can negotiate skillfully in tough situations with both internal and external groups.:Gains trust quickly of other parties to the negotiations.:Has a good sense of timing.:Fosters a feeling of belonging in the team.:Good at figuring out the processes necessary to get things done.:Can simplify complex processes.:Is able to write clearly and succinctly in a variety of communication settings and styles.:Can get messages across that have the desired effect.Function/Technical:High level of understanding of networks, network administration and network installation.:Knowledge of structured data cabling techniques.:Knowledge of Computer Room management and maintenance.:Implements network security at the plant level as established by corporate information security.:Understands viruses and security effects on a network.:Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.:Responds to escalated help desk issues.:Understand MES systems and provide expert guidance and high level support when necessary.:Reports predefined metrics to BUIT management.:Ability to prioritize and coordinate multiple projects simultaneously.:Demonstrates a working knowledge of processes and tools for managing all phases of a project:Initiation, planning, implementation and control, and close:Out.Communicate and Engage:Listens actively to promote understanding.:Communicates with honesty, clarity and directness.:Encourages different views.Focus on Customers:Demonstrates knowledge of customer and their requirements.:Adjusts tasks in alignment with project changes.:Demonstrates a positive attitude towards change.Experiences/Education:Required:Bachelor's degree i
