Hi, we're DecoPress. We make the world's finest heat applied emblems and patches. We sell these emblems ready to apply. DecoPress exists for one reason: to make people happy. Our team mis growing and looking to bring finance functions in-house.
**Your role at DecoPress**
**We Value**:
**Speed **We work with Pace - We start the day off right giving our all each day. We work with a sense of urgency. We work with the right rhythm the business demands. We adapt our style where necessary. We stay ahead of the rush.
**Accuracy **We work with Composure, we keep calm under pressure, stay focused, committed and communicate well to drive results. Nothing is too much trouble; we keep things seamless, and this is felt internally and externally.
**Pride **We ensure that we are the best we can be, we take pride in everything we do. We care about the customer, our work, and our colleagues. We take ownership and are accountable. We don't settle for good; we aim for great. We work as a team supporting each other, sharing the responsibility, collaborating to the success of DecoPress.
**What You'll Do**:
- Giving our customers a great experience
- Review questions regarding artwork with customers and communicate art guidelines
- Promote the DecoPress culture within your location, working with the other culture custodians to replicate the DecoPress culture globally.
- Stay organized behind the scenes - collaborating with colleagues to sure the smooth running of the office and production floor
- Working with the wider team to check on progress of orders for customer enquiries.
- Communicating effectively when something needs to be changed (reprint or timeframes).
- Responsible for customer education and product promotion. Customers talk to us in a variety of ways, and we are always responsive, relatable and easy to work with.
- Calls answered fast, and customers hear the supportive vibe.
- Outgoing calls are made when required in a prompt and professional way.
- Being the champion for the customer and effectively manage any customer complaints with a resolution focused mindset. Escalating where necessary
- Take every opportunity to live to the DecoPress purpose to help people grow, including our customers through education on products, process, and systems.
**What You'll Have**:
- Passion for brining people together and promoting a united cohesive team
- 2-4 years of Administration experience
- Ability to multitask
- Adaptability
- The ability to remain flexible and not ridged in approach. Coachability, willingness to learn and develop, the ability to problem solves and remain calm under pressure.
- The willingness to jump in and help where necessary.
- Effective at solving problems
- People coordination and relationship building
- Adobe Illustrator Preferred
- Understanding of basic art and design concepts (sizing, file type, pantone colors)
**Salary**: $15,000.00 - $16,000.00 per month
Work Location: In person
