.**Responsibilities**:- Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed.- Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.- Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.- Ensures resources are assigned to project & monitor commitment.- Ensures change control is executed throughout project.- Identifies, documents, and understands project dependencies.- Identifies key stakeholders who participate in project scope definition.- Tracks actual project costs, identify variances, and reforecast project costs as needed.- Measures project management performance against standards.- Ensures appropriate project staffing levels.- Establishes project communication needs and create project communication plan.- Creates the project risk management plan. Work with procurement team to create, administer, track, and eventually close project contracts.- Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business.- Participates in the delivery of internal communications enabling the business officers to effectively service clients.- Acts as a point of contact and liaison between department and required business areas for the implementation of activities to ensure accurate communication to clients.- Manages and coordinates the business, Citibank and Regional projects with focus on Development and Change Management.- Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members.- Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.- Regularly undertakes a review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance.- Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units- Collates communication items, investigate issues and ensure relevant communications are created in a timely clear and accurate manner.- Drafts and communicates any staff briefs, including system changes.- Monitors & communicates on Service Level Agreements of other departments that affect the service delivery within a project.- Conducts ongoing research on effective mediums and tools to improve the communications.- Has the ability to operate with a limited level of direct supervision.- Can exercise independence of judgement and autonomy.- Acts as SME to senior stakeholders and /or other team members