.QA Manager MTY**Location**:Monterrey, NLE, MX, 66050At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!**JOB SUMMARY & PURPOSE**- The Quality Manager will provide auditing support for compliance to quality management systems (QMS) implementation and FSSC 22000 and food safety standard requirements. Provides site guidance, support and direction to ensure industry standard food safety systems are implemented and effective. The Quality Assurance Manager will provide customer support for specific product complaints._**KEY RESPONSIBILITIES**- Oversee the implementation and sustainability of quality management systems and food safety systems at the facility.- Oversee support and guidance for obtaining QMS / FSSC 22000 compliance.- Oversee the implementation and sustainability of corrective action associated with all gaps identified in the internal and external audits.- Ensure government and company minimum requirements and policies are respected.- Preventive Controls Qualified Individual (PCQI).- Provide support to correct key customer complaints.- Provide support for any food safety incident.- Provide coordination of facility inspections/audits aimed at ensuring compliance to BC minimum requirements and continual improvement.- Support 1+ and Quality Culture, Continuous Improvement processes.- Liaise with R&D, production and sales team to assist with effective and efficient new and transferred product execution.- Establish and document sanitation procedures and employee compliance.- Oversee laboratory equipment and QC material supply inventories.**PROFILE**- Bachelor's Degree in Chemistry, Biology, Microbiology or Food Science or equivalent (or engineering degree with 5 plus years in food quality assurance.- A minimum of 3 years' experience as a QA Manager/Leader- Formal training in Global Food Safety Initiative (GFSI) food safety standards: FSSC 22000.- People Management Experience- **Strong skills- English (conversational)**At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think