Danfoss is looking for a Quality Engineer for our plant in Reynosa, Tamaulipas. You will be responsible for supervising the RMA team to manage the RMA process to effectively provide service to customers issuing quality claims. The RMA Quality Engineer will lead the team to successfully achieve goals of this area: RMA inventory, Customer Responsiveness time, RMA Open/Closure ratio. Job ResponsibilitiesResponsibilities for this position include, but are not limited to, the following:
Coordinate the importation of Customer returns (Plant Line Rejects and Field rejects) from our Cross Dock warehouse in Texas to Reynosa facilities.Coordinate the analysis of returns within 7 calendar days of arrival maximum.Drive BU and SQ team for customer responses before 21 days after arrival.Coordinate RMA credit processing with local and Global Finance Group; Identify top contributors and drive for improvement.Follow necessary steps to import/export rejected finished goods from customer, Plant Line Rejects or Field Rejects.Root Cause Analysis; Follow internal procedure to analyze customer rejects; apply RCPS tools for complicated problems.Process Credits to customers through the right channels of the organization.Summarize Warranty Costs, drive BUs for QIP (Quality Improvement Plans) to drive down PLF / FR DPPMs.Minimum QualificationsThe ideal candidate possesses these skills:
Mechanical Engineering (preferred)Minimum 3 years of experience in quality or manufacturing processesRoot Cause Analysis (preferable Red X or Green Belt)ISO / IATF requirementsOneERP / SAP KnowledgeWarranty Failure AnalysisDrive for resultsISO 9001 or similar certifications (AS-9100, IATF 16949)Problem Solving methodologies (Six Sigma or Shaining)Core toolsLean manufacturingEmployee BenefitsWe are excited to offer you the following benefits with your employment:
Bonus SystemPaid VacationOpportunity to join Employee Resource GroupsThis list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss – Engineering TomorrowAt Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are.
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