.TasksOversees the Quality (development, production and warranty) for respective Customers to meet internal and external KPIs/expectations. Formulates and maintains quality objectives and coordinates objectives with procedures in cooperation with other managers to maximize quality and reliability and to minimize costs. Develops and implements methods and procedures for monitoring work activities consistent with Quality Management in Projects process, in order to inform management of current status or work activities. Plans, promotes, and organizes training activities related to quality and reliability. Analyzes and resolves work problems or assists employees in solving work problems. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. Interprets company policy to employees and enforces company policy and practices. May investigate customer complaints regarding quality and make appropriate adjustments.The Ford & GM Customer Quality Manager is the business partner for the respective customer centers and the development departments as well as for the manufacturing teams. Indirect management of quality activities for all Segment 5 global activities.This position will report directly to Head of Quality Segment 5.**Tasks and Responsibilities**:- Tracking and reporting of Projects Quality status- Support development of Quality strategy for the segment- Tracking and support of management of customer complaints and PIC issues- Support in projects, e.G., in Gate review, Escalation, etc- Defined Q improvement plan for the responsible customer**Qualifications**:**Basic Qualifications**:- Knowledge of the automotive industry highly recommended (IATF 16949)- Bachelors Degree- Minimum 7 years of relevant experience in Quality and/or Project Management- Leadership- Proficient with Microsoft Office, SAP Hana, ePSR, Tableau, PowerBI and all other relevant Quality systems (including customer portals)- Good communication and problem-solving skills, team work sprit and logical & structure thinking- Knowledge of a customer interface- Knowledge in Electronics, Mechanics, Software- Good level of English mandatory- Ability to travel ( 4 times per year )- Good organization, planning and execution capability- Willing to work under pressure and open-minded**Preferred Qualifications**:- Master's Degree will be a strong plus- 10 years of relevant experience in Quality/Project Management/Engineering will be a strong plus, at least 5 - 7 years- PMP certified will be a strong plus- Advanced knowledge in structured problem-solving methods- Previous experience Coaching and developing her/his teamAbout usContinental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation