1996! In this year Sandoz initiated the world's first biosimilar development program. Over 20 years of experience in biosimilar development have equipped us with extensive knowledge and world-class expertise and capabilities in the development, manufacturing and commercialization of biosimilar medicines to the healthcare community and patients worldwide. This opportunity is waiting for you to contribute to Sandoz success story in the area of biosimilar toward the future, at the same time it becomes also the right step up in your career within clinical development!- Your Key responsibilities:- Perform the extraction of relevant information related to KQI from Business Partner and upload in a periodic (monthly or quarterly) Review Board presentation- Share presentation according to the agreed timelines- Regularly communicate with customers and partners to collect feedbacks on support ser-vices, report deliverable and acquire process knowledge.- Support implementing service quality improvement projects within QSC organization.- Adherence to the service KPI's and ensuring the service dashboard, order management framework and time sheet is always kept updated.- Services delivered on time (Timeliness, Right First Time (Accuracy), Services requiring management intervention to resolve (customer escalation), Customer satisfaction score, based on regular customer satisfaction survey**Commitment to Diversity & Inclusion**:- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._**Minimum requirements**- #Orbit- Graduate / Post Graduate in Engineering/Pharmacy/ Science/Statistics or related fields- Fluent English and Spanish. Portuguese will be added advantage- At least 3 years in the Pharmaceutical Industry or similarWhy Sandoz?- 500 million patients were touched by Sandoz generic and biosimilar medicines in 2021 and while we're proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.- How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.- We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world's toughest medical challenges. Because the greatest risk in life, is the risk of never trying!- Imagine what you could achieve here at Sandoz!**Division**- SANDOZ**Business Unit**- Commercial OPS SIR SZ**Country**- Mexico**Work Location**- Distrito Federal**Company/Legal Entity**- SDZ MEX**Functional Area**- Quality**Job Type**- Full Time**Employment Type**- Regular**Shift Work**- No**Early Talent**- Yes
