.At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally.Senior Partner Resolution Consultant - Partner Success & OperationsWhy We Have This RoleAs a Senior Partner Resolution Manager - Partner Success & Operations, you will be an individual contributor leading efforts to drive system changes that enhance partner experiences globally. You will leverage automation and scalable solutions to optimize partner processes and elevate initiatives for partner success.How You'll Find SuccessResolve systemic barriers to unblock partner services delivery, creatively and analytically problem-solving to clear obstacles and successfully launch partner and customer programs.Enable partners to build strong Qualtrics services practices that deliver world-class XM programs for customers and drive higher customer renewal rates and program/license expansion.Build, measure, and improve upon an exceptional partner experience that fosters strong partner and customer relationships.Support the Partner Success, Ecosystem, XM Success, Sales, Global Operations, and Product teams to better scale and improve product features, systems, and processes.Effectively prioritize timely responsiveness for reactive requests while also making important progress on proactive and strategic initiatives.Demonstrate outstanding interpersonal, collaboration, and communication skills.Care deeply about our partners and customers and provide them a world-class experience.Things You'll DoDevelop and implement a global partner strategy that enhances technical enablement and operational efficiency across the partner lifecycle.Lead the optimization and automation of partner success processes to ensure scalability and a superior partner experience.Oversee the integration of partner success initiatives with cross-functional teams to create synergies that drive organizational goals.Design and execute advanced quality assurance frameworks and partner performance metrics to ensure consistent, high-quality service delivery.Analyze and address escalations related to partner service delivery through efficient governance and decision-making protocols to drive systemic improvements globally.Mentor and develop junior team members, fostering a culture of learning and inclusivity across the organization.Implement innovative training and enablement sessions for partners to enhance their technical capabilities and service delivery standards.Seek feedback from stakeholders to improve processes and outcomes, ensuring a continuous improvement culture is maintained.Lead strategic projects that align with organizational goals, demonstrating decisiveness and resilience in the face of challenges