.Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.**Job posting end date**: 12/31/2024IntroductionThis position is mainly located in Irapuato, (GTO).**Team you belong to**:You will join a team of quotation management experts enthusiastic about providing unique and alternate solutions for customers while collaborating with Sourcing & Technical Parts Support.Our team culture is all about development, effective communication and providing solution to our customers. The members in our team are located in US and MX.**What you'll do**:**Technical Support**: Provide first-line technical information by leveraging equipment manuals, schematics, parts lists, blueprints, and electronic databases.**Problem Solving**: Research and propose unique and alternative solutions for customers, collaborating with Sourcing and Technical Parts Support.**Data Management**: Work with Technical Parts Support and Pricing to update or add new materials in SAP, ensuring accurate tracking and completion.**Cross-Functional Collaboration**: Consult with sales teams, purchasing groups, design teams, sourcing, and logistics to ensure seamless service delivery.**Quote and Lead Time Requests**: Initiate, track, and follow up on quote requests and lead time inquiries.**Customer Liaison**: Serve as a direct contact link for sales and external customers, enhancing communication and service.**Upselling**: Identify opportunities to upsell by recommending additional items beyond the initial inquiry.**Need Identification**: Recognize and address customer and internal sales/service needs through effective communication.**Territory Management**: Review and prepare responses to customer inquiries related to Mining Services, crushing, and screening products. Support other CSR workloads during peak times or absences.**Training**: Conduct instructional classroom and on-the-job training for new employees.**Critical Requests**: Facilitate critical customer service requests across departments.**Emergency Support**: Be available for after-hours and occasional weekend emergency activities.**Who You Are**:Associate's degree in a technical field or business is required; bachelor's degree is desirable.Customer service or related experience, with technical knowledge in the industry. Familiarity with mining-related products is a positive asset.Ability to understand and work with equipment manuals, schematics, parts lists, and blueprints.Understanding of product terminology and part numbers; a willingness to continually learn about technical aspects of products