Real Time Adherence - Worforce

**Requirements**:- Experience as a Real-Time Analyst or Real-Time Coordinator- Ability to create reports in Excel and/or Power BI- Basic Excel skills, with knowledge of advanced formulas, basic Python, and data analysis preferred- Previous experience with Nice / InContact or other CRM systems- Attention to Detail: High level of accuracy and attention to detail- Ability to take initiative and proactively communicate with partners and leadership- Monday-Friday, 8:00 am - 5:00 pm PST- Available to work on site**Main responsibilities**:- Track absenteeism and coordinate off-phone activities such as team meetings and training events.- Complete daily, biweekly, and monthly internal reports.- Identify trends in real-time and provide insights for process and structure improvements.