.**Company name**: DME Service Solution**Department**: Operations**Job title**: Customer Service Representative / Patient care specialist**Reports to**: Customer Service Supervisor**Location**: Monterrey, Nuevo Leon, Mexico- **We offer**:_- **Home office - 100%**:- **The company will provide the equipment**:- **Paid training - full amount**:- **Monday thru Friday - 48hrs shift**:- **The best base salary - $4800 MXN gross - pay weekly**:- **Hire directly with the company**:- **Law benefits since day 1 + monthly remote working allowance $500**:- **After 3 months training period Major Medical Insurance + Food voucher $750**- **Important! We are looking for applicants who are located in Nuevo Leon!**_DME is a place entirely dedicated to delivering a meaningful experience customer to our clients in the US.We seek to nurture an environment where each person feels empowered to bring their unique self to work and achieve their full potential. We're united by our guiding principles that serve as the foundation for how we act and make decisions.**ROLE SUMMARY****Responsibilities**:As a Customer Service Representative, **you will**:- **Possess strong communication skills both written and verbal.****- Have great active listening skills**- Provide **excellent** customer service while **timely** verifying and **accurately** updating patient accounts.- **Comply** with HIPAA rules, appropriately safeguarding Protected Health Information, or other private and **confidential patient information.**- Maintain accurate and detailed records in company systems.- Adapt quickly to frequent process changes and improvements.- Be **reliable**, engaged, and provide feedback **to continually** improve **policies and procedures.**- Attend all team **meetings, training, and quality assurance reviews as required**.- Appropriately route incoming calls when necessary **to the correct department.**- Meet patient service quality standards.- _**Go the extra mile to engage patients while being empathetic, understanding, and building rapport with them.**_**EXPERIENCE, SKILLS, AND KNOWLEDGE ESSENTIAL****Experience Required**- Prefer two or more years of Inbound and Outbound Consumer service experience OR one year of healthcare related Customer Service experience.- Recommendation letters from 2 previous employers.- Advanced English Level - C1**Technical / Functional Skills Required**- Computer literate with keyboard knowledge, fast typing skills, have a basic understanding of using webpages and internet systems.- **Minimum 50mbps Internet speed, stable and reliable during working hours.**:- Must be able to work from home without any distractions in a **quiet environment.**:- Must have strong punctuality habits.**Soft Skills Required**- Clear Communication- Active Listener- Patient- Assertive- Empathetic- Taking responsibility- Calm and Confident- Bilingual- Flexible- Process-oriented- Problem-solver- Positive attitudeAt DME, employee experience is our number 1 priority