Job Title:Data Collector and Customer Service Representative at AT&TDescription Summary:We are seeking a skilled Data Collector and Customer Service Representative to join our team in Guadalajara, Jalisco, Mexico. The ideal candidate will have effective communication and negotiation skills, be able to work independently, and possess a strong ability to provide exceptional customer service.Key Responsibilities:Collections goal achievement through effective customer service and timely collection of overdue account paymentsProviding billing support and resolving customer complaints regarding overdue payments or feesUtilizing strong communication and negotiation skills to overcome objections and find solutionsRequirements:Advanced Conversational English for seamless communication with U.S. customersPersonal Computer experience with Microsoft Windows and OfficePrevious experience in customer care, billing, collections, or similar roles highly desiredAbility to work 40 hours per week during operation hours from 7:00 am to 9:15 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFFBenefits and Perks:Monthly Base Salary: MXN $18,225 (before Taxes)Monthly Grocery vouchers MXN $1,519 every 14 daysMonthly Restaurant vouchers MXN $1,216 every 14 daysLife Insurance, Vacation days, onsite medical, and more50% discount on five lines of AT&T Wireless serviceWorking Conditions:This is not a remote job. You will be required to work in our offices starting on your first day of training, and you will need to confirm your availability to work on site during the interview process.Why Choose AT&T?We offer limitless career possibilities with training on the latest technology, devices, and products. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you.Location:Guadalajara, Jalisco, Mexico