Retention Specialist

Are you passionate about delivering top-notch customer service and making a tangible impact in people's lives? If so, we want YOU to join our dynamic support team!**Position**: Customer Care Representative**Location**: ON SITE ONLY: Av. P.º Río San Miguel 75-Planta alta, Proyecto Rio Sonora Hermosillo XXI, 83270 Hermosillo, Son.**Compensation**: Earn up to $9,500 MXN Monthly ($2,313 MXN base salary + up to $350 USD in commissions and up to $2,500 MXN performance bonus)**Schedule**: Flexible shifts with Sundays off.**Hours**: Monday to Friday from 10:00 am to 6:00 pm, and Saturday from 6:00 am to 2:00 pm**Focus**: Convert cancellations into saves and leverage opportunities to sell products.**What You'll Do**:- Provide exceptional customer service and ensure product retention.- Use your negotiation skills to convert return/cancellation requests into saves.- Address customer concerns and find solutions to keep them satisfied.**Job Qualifications**:- Advanced English proficiency.- 1+ years of experience in a similar position preferred.- Strong computer skills and typing speed (30+ words per minute).- Excellent verbal and written communication skills.**Why Choose Us**:- Comprehensive Training: Three weeks of paid training.- Competitive Compensation: Earn up to $9,500 Monthly (Base salary + commissions + bonus).- Great Work-Life Balance: Full-time hours with a consistent schedule.- Opportunity to Make a Difference: Assist elderly customers with wellness essentials.- Supportive Environment: Be part of a passionate team dedicated to customer satisfaction.Join us in making a positive impact on the lives of our customers while enjoying a supportive and rewarding work environment. APPLY NOW and start your journey!Be a beacon of support and embark on a fulfilling career where caring meets career satisfaction. Don't miss out on this incredible opportunity! APPLY TODAY!**Job Types**: Full-time, PermanentPay: $6,500.00 per weekWork Location: In personApplication Deadline: 17/06/2024Expected Start Date: 17/06/2024