.OverviewWe Are PepsiCoJoin PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.Know more: PepsiCoJobsJoin PepsiCo, dare for better.ResponsibilitiesThe OpportunitySupport the Canadian Field Sales team and Customers in delivering extraordinary care by promptly and accurately responding to customer inquiries, solving customer issues, while celebrating their value to us.Your ImpactAs Sales Support Analyst, your functions would consist of:Functional ResponsibilitiesInteract empathetically with customers and field personnel in a call center environment via phone and email in response to equipment malfunctions and service requests.Gather and validate customer/equipment information and determine the issue by analyzing the symptoms.Diagnose and resolve cooler and vendor issues using provided diagnostic tools.Research and document service-related issues, escalations, and missed commitments and deliver seamless communication to ensure resolution.Exemplary attendance and punctuality.Follow standardized procedures to deliver world-class customer service and first call resolution.QualificationsWho Are We Looking For?EducationUniversity degree.ExperienceEnglish & French fluency required – both written & verbal.6 months to 2 years of Customer Service Experience.Strong Microsoft Excel and PowerPoint skills.Strong customer relations, interpersonal and verbal and written communications skills.Technical, problem-solving, planning, and analytical skills.If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.What can you expect from us:Opportunities to learn and develop every day through a wider range of programs.Internal digital platforms that promote self-learning.Development programs according to Leadership skills.Specialized training according to the role.Learning experiences with internal and external providers.We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.Financial wellness programs that will help you reach your goals in all stages of life