Sales Support SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story. This position reports toProcurement & Logistics Specialist
Your role and responsibilitiesIn this role, you will have the opportunity to support the assigned Sales organization and customers during the sales process. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation.
The work model for the role is: #LI-Hybrid
This role is contributing to the Process Automation Measurement and Analytics in Mexico. Main stakeholders are in ABB USA.
You will be mainly accountable for:
• Offering technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications.
• Performing analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries. Reviewing the quality of the sales process and be a liaison between Customer Service Representatives, Customers, Factories and Sales Channel Partners.
• Developing and maintaining new sales opportunities and resolving specific customer problems; and ensuring achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS).
• Ensuring the achievement of budget goals, including volume targets and profitable growth, across all assigned product groups and in the respective countries.
Our team dynamics
You will join a dynamic and diverse team, where you will be able to thrive.
Qualifications for the role You are at ease communicating in English (in a fluent level) You have 1-2 years of experience in positions related to customer service and/or purchasing. Ability to demonstrate your knowledge in Purchase Orders is valuable. Possess a knowledge of SAP and/or Salesforce is a plus. Bachelor's Degree completed is needed. You hold current american visa and passport is desirable.What's in it for you?Flexibility: we have hybrid work options, make the best out of them!Learn from highly experienced, genuine, and caring colleagues – people who are committed to helping you achieve your personal and professional goals.Enjoy a supportive and solution driven team environmentBenefitsPaid Parental leave (gender neutral)Life insuranceRetirement planAccident insuranceWellbeing program
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