High-speed**About the role**:Medical Departures' Sales Support - DSO agents are responsible for helping patients receive timely quotes & to book their dental appointments at our global clinics via our platform. You will be responsible for the quote & appointment process from beginning to end; ensuring that quotes & appointments are accurate and completed in a timely manner.**BENEFITS****Salary**:$400 - $600 USD**Comission**:$500-$1,000 USD per month (depends on sales performance)**Benefits**:100% remote work, healthcare allowance, mobile & internet allowance, unlimited sick & vacation days, maternity/paternity**Hiring status**:Remote contractor (Part Time)**:- **2 months (60 days)**RESPONSIBILITIES**:- Work closely with Sales agents to book & confirm appointments with our global partner network of dental & medical clinics via all available channels in English & Spanish.- Work with Sales Support agents, partner clinics & patients to gather details to provide accurate quotes according to established SLAs- Make outbound sales calls (VIP calls) through phone/WhatsApp to remind patients of their pending appointments (1 week, 3 days, the day before appointment date)- Make outbound sales calls (VIP calls) through phone/WhatsApp to follow-up with who attended their appointments to see how they are doing and book follow-up appointments (1 week, 3 days, the day after appointment date)- Meet and beat daily, weekly and monthly confirmation, quote, SLA targets- Accurately document, tag, create follow-up tasks every interaction with prospects and patients into a CRM tool- Follow-up with tasks by meeting/beating established SLAs- Work within the agreed shift schedule. (Available to work on weekends.. if required)- Attend weekly 1-on-1s, team meetings and training and coaching sessions as required.- Help build the world's largest global medical and dental online agency.**JOB REQUIREMENTS**:- 2+ years of experience in a sales support or customer service role- Strong communication and interpersonal skills- Ability to work in a fast-paced environment and meet tight deadlines- Detail-oriented with strong organizational and time-management skills- Ability to work independently and as part of a team- Fluent in English (verbal and written) **is a must**:- Fluent in Spanish (verbal and written) **is a must**:- Extensive technical experience with: MS Office (Outlook, Word, Excel, Teams Chat) or Google Business suite (Gmail, Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk, Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral, Dialpad, CallTrackingMetrics, Tollfreeforwarding), chat (LiveChat, Olark,- Familiarity & knowledge of dental or medical procedures *is a plus*- Excellent listening and writing skills- 40+ WPM typing ability- Travel savvy - international travel experience *is a plus*- Ability to work responsibly and productively from a remote home-office environment with good time management.- Weekend availability, according to shift schedule (5 days on, 2 days off)**EQUIPMENT REQUIREMENT**:- High-speed internet & mobile connections- Reliable computer & mobile device with audio and video capabilities**About Us**:Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries.We are a fully remote company. The team is spread throughout Latin-America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.**Salary**: $6,842.93 - $10,264.39 per month**Experience**:- Working remote: 2 years (preferred)- Google Workspace: 2 years (preferred)- CRM system: 1 year (preferred)**Language**:- English (required)
