**Summary**:
- The First Line Sales Manager (FLM) drives sales performance by leading a diverse commercial team and engaging with key stakeholders to drive tailored customer experiences and deliver value. They recruit, develop, retain and coach individuals to successfully deliver on strategic and commercial territory objectives. They instill a culture of high performance and accountability that inspires and motivates the team to execute on customer-centric brand strategy and tactics in a compliant and ethical way. The FLM leads, executes and follows up on brand strategy and tactics in their regions, sharing field insights in order to drive customer engagement and performance.
**About the Role**:
**Major accountabilities**:
- Plan, adapt and communicate effective strategy for execution based on deep local knowledge, augmenting experience and instinct with data and insights -Translate the national customer engagement strategy and objectives into territory implementation plans to achieve agreed targets -Ensure and improve targeting accuracy -Ensure local plans are executed according to strategy and follow up to determine targets are achieved -Advocate critical processes necessary to support customer excellence and drive team engagement and adoption -Leverage available data to drive business performance and aid decision-making in complex and high-pressure situations, considering risks and impact
**Key performance indicators**:
- To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes
**Minimum Requirements**:
**Work Experience**:
- Able to understand changing dynamics of Pharmaceutical industry.
- Market Knowledge and Network is desirable.
- Pre-launch activities.
- Sales in Healthcare / Pharma / related business.
**Skills**:
- Analytical Skill.
- Change Management.
- Coaching.
- Collaboration.
- Commercial Excellence.
- Complexity Management.
- Compliance.
- Ethics.
- Healthcare Sector.
- Leadership.
- Management.
- Mentorship.
- Problem Solving Skills.
- Professional Communication.
- Team Work.
**Languages**:
- English.
Division
International
Business Unit
Pharmaceuticals
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Sales
Job Type
Full time
Employment Type
Regular (Sales Manager)
Shift Work
No
**Accessibility and accommodation**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.