.**Job description**: The Scheduler is responsible for maintaining the client and caregiverrelationship and helps provide a "best in home care" experience for clients andemployees. Plays the integral role in interfacing with caregiver staff in ensuring theproper caregiver and client match. Ensures that all referrals are received in an accurate,detailed manner and are properly handled. Performs various supervisory activities forscheduling appropriate caregivers to clients; timecard processing, where necessary; And monitoring of telephony system and other payroll responsibilities as needed.Performs other office coordination duties. Maintains a positive demeanor at all timesand is able to effectively multitask in a high-functioning office environment. The core**competencies for a Scheduler are**: Verbal Communication, Adaptability, Likability,Customer Focus, Decision Making/Judgment, Organization, Stress Management, andResourcefulness.**Responsabilities**:VERBAL COMMUNICATION Answers telephone, and takes inquiries or messages inan upbeat, professional manner. Communicates continually with associates and clientsto evaluate service. Serves as liaison between associates and the Office Manager.CUSTOMER FOCUS Responds promptly and courteously to all clients' calls. Receivesreferrals and inquiries on the programs of this company.ADAPTABILITY Assists with sales, marketing and public relations efforts.DECISION MAKING/JUDGMENT Maintains integrity in every interaction withcaregivers and clients. Ability to live the Right at Home vision, mission and core values.Ability to problem solve and make decisions in a fast-paced environment.ORGANIZATION Schedules and coordinates day-to-day activities of caregivers.Performs payroll duties including verifying time sheets, updating telephony records, andcomputer input for payroll processing. Maintains documentation of associate workrecords in ClearCare and ensures current and complete personnel records for all homecare associates.STRESS MANAGEMENT Performs on-call coordinator duties as needed. Maintainsprofessionalism in all interactions. Ability to multitask in a high-functioning officeenvironment.LIKABILITY Interviews, screens and tests all applicants, and provides a positivedisciplinary actions, etc. Serves as a team player within an office environment. Ability torelate to clients and care staff in a way that is sensitive to the unique needs of theindividual.RESOURCEFULNESS Other general office and clerical functions. Other duties asassigned by the Operations Manager.**Skills and qualifications - Hard and soft skills**:High school graduate or equivalent with two years of business experience.Basic office and computer skills and organizational abilities.Excellent interpersonal relations abilities.Excellent telephone skills.Knowledge of common medical terminology.Able to work independently, demonstrating sound judgment.Read, write, speak and understand English as needed for the job
