SUMMARYParticipate on the multidisciplinary team for corrective and preventive actions implementation to continuously reduce Service Call rate indexESSENTIAL DUTIES AND RESPONSIBILITIES- Act as liaison between the design engineering (CTC) and the manufacturing engineering in the facility to launch and implement initiatives and / or projects focused on SCR improvements- General knowledge of SCR systems like QES, Service Bench and TID- Coordinate and support Quality gates implementation for SCR main contributors- Coordinate reliability testing methods- Coordinate new model launch platforms.- Lead SCR Improvement teams based on data identifying good or bad trends to prioritize projects- Work directly with manufacturing, engineering and quality management in a team environment for problem solving, buy-in and support of new initiatives- Complete SCR reports and analysis- Work using the principles of Perfection, Progress, Pull Together, Positive attitude.- MINIMUM QUALIFICATIONS- Bachelor degree in Mechanical, Electronic or Electrical Engineering- Bilingual English / Spanish- Minimum 3 years process and/or quality engineering- Good problem solving skills and use of Root Cause analysis tools.- Ability to develop and track Statistical Process Control charts. Quality and/or Statistics background also a plus.- Experienced with Office Software packages including Word, Excel, and PowerPointAbility to summarize and present project status/update reports on key projects- Significant experience in cross-functional manufacturing processes and thorough understanding of lean manufacturing principles. Supports manufacturing and quality when issues arise with the refrigeration, testing, agency and electrical systems.- Excellent communication skills and unique ability to provide direction of technical and complex issues to non-technical personnel in a manner that is fully understood and supported.- Track record of successfully completing projects on time and within budget required.- Basic ISO-9001 training.- Self-proficient managing Excel Microsoft Software.
