.About EmplifiEmplifi's unified customer engagement platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.About the Customer Support TeamAre you empathic, patient, and feel passionate about communication? Can you easily put yourself in our clients' shoes? Then there's a place for you in our Customer Support team! We're the link that connects both our Development and Sales departments to clients - so we're fully involved in the technical and commercial sides of the business. Simply put: software, social media, and CX management play a huge part in our everyday lives.As part of our international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development..Job SummaryAs a Technical Support Engineer within our Global Support team, you will play a critical role in delivering exceptional technical support and guidance to our customers. Your responsibilities will include troubleshooting, diagnosing, and resolving customer issues, all while ensuring an outstanding level of customer satisfaction. This role demands not only technical expertise and problem-solving skills but also exceptional communication abilities, deep empathy, and a proactive attitude. Strong customer support interaction is paramount, as it fosters trust and loyalty, and we seek someone passionate about delivering unparalleled customer service excellence.What You'll Do HereProvide technical support and resolve customer requests via emailQualify incoming requests, including technical issues, questions, and other inquiriesPrioritize requests with the appropriate level of urgency and follow the procedure to address them in a timely and effective manner