.We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.About the Team:Corporate Processes & Information Technology (CP&IT) is the internal IT department providing efficient IT solutions, technology and operational support to our Lines of Businesses (LoBs) with a strong focus on end user-centricity. CP&IT is delivering business applications, classical on premise and SaaS solutions, hybrid Solutions, mobile apps, web & HANA Cloud Platform-based applications, as well as workplace technology and infrastructure services.Within CP & IT, the OCC (Operations Control Center) belongs to the IT Operations team and is responsible for 24x7 safeguarding for our mission critical SAP systems and applications. This team is vital and has the full support of key stakeholders in IT as well as in the LoB units on all management levels.We are looking for an IT Architecture Senior Specialist/Expert with strong communication skills and customer empathy. You will work in an international team in a challenging environment with many exciting topics.What you'll do:Manage, support and drive de-escalations during major incidents.Serve as the single-point-of-contact for all stakeholders during major incidents.Drive/moderate discussions between key stakeholders and experts.Communicate to senior management on an executive level in case of major incidents.Drive and support problem management for major incidents.Drive continuous improvement of the operational services in terms of process design, tools, operational efficiency, reducing TCO, support quality and customer satisfaction.Takes personal initiative to improve processes and develop new approaches to tasks.Maintain a healthy LoB relationship within IT Operations.Coordinate and lead project safeguarding activities across all involved application and infrastructure teams.What we expect from you:Bachelor's degree in computer science, Information Technology, or related disciplines.5+ years professional working experience in the IT area.Strong experience in working with business in a customer-oriented manner and with proactive service attitude.Understanding of business process operations and sound knowledge of the main internal systems at SAP.Experience in working with senior management.Ability to work in virtual setups and to build networks.Excellent verbal and written communication skills.Fluent English language skills are mandatory