Who We Are
For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.
SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand.
SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.
While seeking to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.
Why this role is important to us
The Senior IT Service Specialist role is the core Service Desk role responsible for the entire range of services within incident management, request fulfilment and facility management. Besides this they also train users in best practices using the IT services from Group IT and facilitate IT needs for bigger events. Role with the Service Desk lies within the three areas in terms of: Incident management, request fulfilment and facility management.- Facility management: Support, maintain and configure IT equipment in the physical offices like, printers, meeting rooms, and course rooms
What you will be responsible for:
- Advanced technical support (phone, ticket and face-to-face) on all services in catalogue- Efficiently process and resolve incidents and service requests via phone and ticketing system. Follow ITIL processes to ensure service delivery meets company standards- IT equipment ordering, asset management, vendor management (e.g. ATEA and Insight)- Budget control together with local finance- IT facilitation of SimCorp events- Configuration and update of work devices; printer, work
- and mobile device support- Control and maintain the loaner equipment stock- Meeting room support, check and verification- IT equipment decommissioning- Coordination of office moves, refurbishments and expansions- Advanced user administration, user representation in IT projects- IT Training of new employees and general IT information to users- Automation of processes- Coordination of upgrades and implementation of infrastructure components together with Infrastructure services- Maintain detailed and accurate documentation of incidents and requests.
What we value (our requirements):
- At least 3 years of experience from a similar position.-
- Experience with IT(remote and local) support across cultures and time zones.- Broad knowledge of Microsoft Platforms & Applications, Citrix, VM-ware, Azure, etc.- Can provide onsite 1st line support for internal users' hardware.- Ability to perform daily tasks/projects with minimum or none local supervision.- Service-minded and positive mindset.- Proactive, with a high "Sense of Urgency" and focus on prioritizing tasks.- Excellent communication and listening skills.
NEXT STEPS
Applications are continuously assessed, so please send your CV in English as soon as possible. If your interest in joining SimCorp persists, but uncertainty surrounds the suitability of this particular role, please feel free to send in your CV regardless. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.
We are eager to continually improve our talent acquisition process and make everyone's experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.
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