.Senior Network Delivery LeadApply locations: MEX - DIF - MEXICO CITYTime type: Full timePosted on: Posted 2 Days AgoJob Description:At DXC, we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.Our DXC Modern Workplace services enable customers' employees to easily find, understand, and engage with IT and their colleagues anytime, anywhere, and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.The Network Delivery Lead is an important role bringing together the competencies in the areas of incident, change, problem, capacity, performance, and configuration management, specifically owning the availability of the network infrastructure under his/her scope. Working in active collaboration with other functional teams (Problem Managers, Configuration Leads, Incident Managers, Capacity Leads, NOCs, etc.), you will have accountability for meeting our customers' contractually defined targets for Network Leveraged production devices under your scope.Focusing ultimately on the availability of our services and presenting the team's performance to the supported accounts. You will also work with the Global Service Management and Service Excellence where required.What You´ll DoThe NDL acts as a single point-of-contact within his/her designated capability for the Account Delivery Operations.The Leverage Network Delivery Lead owns and is accountable for the devices in production within CMDB under his/her scope.Ensures that services are delivered according to the service description (SLO & SLA).Acts as a trusted advisor and must have deep technical competencies in his/her domain (capability focus) to collaborate and facilitate delivery, engineering, and account teams on the resolution, improvement, and avoidance of issues.The NDL has a coordination role with the service capability, which includes: identification of technical resources to complete change-related activities and identification of technical resources to support client escalations.Follow up on various ITSM work processes execution in various regional or global delivery centers.Acts as the technical leader of the DC operations & engineering teams, working closely with them to drive improvements.Although the NDL has the overall technical responsibility for the service provided by his capability for a designated customer, the NDL is not asked to do "everything" himself/herself. Big parts of the daily IT Operations are done by other teams (e.G