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**Senior Product Manager****About Drift**Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster.More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their termsDrift has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA.
**What you'll be doing on the Product team at Drift**:In this role, you'll own a key product driving Drift's vision.
We're working to make it easier for companies to buy software from other companies.
To do this you'll:- Help expand Drift's business by building new capabilities and improving existing ones to find new revenue streams, expand into new markets, and increase retention.- Drive a technical part of the Drift product suite involving integrations, APIs, and technical product features.
Be able to discuss details and tradeoffs with engineers while keeping the focus on the customer experience and larger business.- Work closely with customers and prospects by joining pre- and post-sales calls to understand their problems intimately and validate potential solutions- Partner with product design and engineering to quickly research, design, and build features, using quick iterations and frequent validation to confidently deliver features to market.- Become the expert for your domain, and earn trust across the company as the go-to person for answers, finding solutions (both short and long term), and getting things done.- Own your area end-to-end - from defining and executing goals, roadmap, and features, to getting the company excited about what you're doing by training and enabling sales and customer teams, driving adoption, measuring impact, and sharing successes.
**About you and what type of skills you'll need**- You have 2+ years experience building B2B SaaS products (marketing or Sales products a plus).- You have 4+ years of software product management experience.- You are proficient at using SQL and other data analysis tools to derive customer insights, find opportunities for improvement, and make decisions.- You have excellent written and oral communication skills, and are fluent in using both data and customer feedback to make a bulletproof argument.- You have experience presenting to executive stakeholders, participating in the sales process, and handling sensitive customer escalations.- You are comfortable with ambiguity, making decisions quickly and autonomously, and shifting directions as needed