For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.
We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.
At Johnson & Johnson, we all belong.
We are searching for the best talent for SENIOR QUALITY TECHNICIAN to be in Juárez (SALVARCAR)
Purpose: Quality Engineering Technician and customer complaints. Analysis of customer complaints, elaboration of reports and support to quality engineers
You will be responsible for:
Under limited supervision and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:
- Performs verifications for finished activities as consequence of non-conformities.
- May perform product release activities.
- Aids and executes investigation for non-conformities, audit observations, CAPAs and others.
- Customer complaint analysis.
- Performs data collection and analysis, generates and distributes reports for quality metrics, initiatives and/or measurable of the plant.
- Maintains consumables inventories applicable to the department (stationary, etc.).
- Maintenance of quality records according to the Records Retention Schedule.
- Updates and provides information such as quality records of the quality systems of the plant.
- Can be a database administrator of the department.
- Participates in the development of quality systems and processes.
- Aids the quality engineers by providing support to the production lines.
- Acts as a coordinator when there are quality issues.
- Provides support to the quality engineers in the maintenance of quality system documents.
- Complies with Quality procedures, Laws and regulations of the applicable markets.
- Complies with Company regulations, local, state and federal, as well as with safety and hygiene, health and environment procedures and policies.
- Responsible for communicating business related issues or opportunities to next management level
- For those who supervise or manage a staff, responsible for ensuring that subordinates follow all
- Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable
- Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
- Perfoms other duties assigned as needed.
**Qualifications**:
- As minimum, High School, ongoing or truncated career, or experience in a similar position
- 4 to 6 years of experience in a related position.
- Bilingual: English / Spanish, preferably.
- Knowledge of QSR / ISO, preferably.
- Basic computer knowledge: MS Office word processors, data sheets, presentations, databases, etc.
- Knowledge of quality engineering tools, such as: measuring systems analysis, basic statistical analysis, and others. Required.
- ASQ Improvement Associate / Quality Auditor certifications, desirable.
- Process Excellence Green Belt certification, desirable