Senior Specialist, Implementation

Role:- Serve as focal point for customer issues, concerns and requests for enhancements.- Capture detailed and accurate information about issues, concerns and enhancements.- Collaborate with others in support of products, processes and problem resolution.- Demonstrate the ability to negotiate, resolve and present to internal/external customers.- Simulate or recreate user issues to resolve operating difficulties.- Requires general supervision; decisions and actions are based on established procedures and assigned tasks.All About You:**Education**:- Basic college education or equivalent work experience with emphasis in business, finance or information technology.Knowledge / Experience:- Thorough knowledge in the field.Skills/ Abilities:- Above average interpersonal skills.- Effective written and verbal communication skills.- Intermediate computer skills (Mainframe, Microsoft Office, Lotus Notes).- Analytical/problem solving and planning skills and the ability to organize, multi-task and prioritize work based on current business needs.- Fluent (100%) in Spanish, verbal and writtenWork Conditions:- Business dress code will be required**COVID-19 Considerations****Corporate Security Responsibility**All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:- Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.