.Job DescriptionWe are seeking an experienced Senior Strategic Events Specialist to support the planning, execution, and evaluation of high-impact internal and external events at Zendesk. This position requires a highly organized individual with a strategic mindset to oversee event logistics, including catering, registration, vendor management, and on-site coordination, ensuring each event runs smoothly and successfully. The ideal candidate will possess strong organizational skills, creativity, and the ability to work collaboratively across various teams.What you'll be doingContribute to the full scale planning and execution of large scale events such as our annual flagship conference, Zendesk Relate, and internal programs Sales Kick Off and President's Club.Day-to-day administration including catering orders, managing vendors, travel planning, facilitating company attendees, monitoring registration, answering questions and resolving issues.Oversee vendor performance and resolve any issues that arise during the event planning process.Seamlessly and effectively manage multiple, and often shifting, priorities at once.Required skills:Minimum of 3 years of experience in event management, with a focus on corporate events. Experience supporting events with over 1,500 attendees is preferred.Highly-motivated, self-starter who takes initiative.A strategic thinker, strong communicator, and relationship builder with a proven track record of managing events of varying scales.Exceptional verbal and written communication skills, strong attention to detail, and the ability to manage complicated and tight timelines.A customer-oriented attitude, always thinking about the customer experience while planning and executing events.Ability to think strategically and analytically, with strong problem-solving skills.A track record of managing and reporting on event metrics and ROI, and experience using data and metrics to measure impact and determine improvements.Ability to travel globally to events as needed up to 20% of the time. (US Visa is a requirement).Where We WorkZendesk is not your average tech company. We have all the stuff you'd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico)