.Service Delivery Manager (TAM)-220006F2**Applicants are required to read, write, and speak the following languages**: English**Preferred Qualifications**ORACLE'S CLOUD PRIORITY SUPPORT SERVICESThe Technical Account Manager or TAM serves as the single point of contact for Oracle Cloud customers who purchase Cloud Priority Service. The TAM is responsible for the following:- Developing and maintaining operational relationships with Enterprise and Large Enterprise SaaS customers with Cloud Priority Service.- Oracle Fusion Cloud - HCM, ERP, SCM, CPQ, Taleo - Technical Support Process Knowledge using these Fusion Cloud components- Oracle Fusion Cloud - Maintenance, Patching, Escalation, Cloud Portal- Through daily support activities, strive for a high degree of customer satisfaction resulting in a positive references for the products that we support as well as the Cloud Priority Service that we provide.- Represent their customers as a single point of contact within Oracle Support Operations and partner with customer System Administrators and Leadership along with Oracle Leadership to bind them together in a working team.- Handles day-to-day relationship and when necessary for crises or escalations, connects the appropriate parties to reach resolution.- Teams with support to drive delivery of solutions. Works proactively with Customer Support (CS) engineers, CS Leadership, as well as the Cloud Operations and Development organizations so that customer prioritization is respected and achieved.- Educates the customer on the effective and efficient way to use Oracle Support and products, tools, systems, interfaces and procedures.- Drives internal processes to ensure the highest quality of service, and work with teams to improve as needed. Maintain accurate account information.- Perform with a high level of autonomy, reporting to management regularly on customer status and striving to keep escalations at a minimum while keeping leadership apprised of any possible flare points.- Contributes to the Onboarding, training and mentoring of new TAMs.- Excels individually while contributing to the team dynamic by providing direction and mentorship of others in addition to sharing any relevant product information or issues with the team.- Based upon interaction with customer team, makes recommendations to CSM for possible up-sell activities to include services, add-ons, etc.**Detailed Description and Job Requirements**This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle?s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle?s products and related implementation services.**Oracle is an Affirmative Action-Equal Employment Opportunity Employer