Service Desk Agent With English And Spanish

Service Desk Agent with English and SpanishEnthuse customers and provide the best experience through excellent remote support and communication.
Remotely connect with end-users to provide L1 support via phone or email in a timely manner.Analyze and troubleshoot basic technical problems and implement correct resolutions.Review customer feedback related to customer entitlement and case management and analyze the relevant statistics.Be part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Buddy programInternal career development programInternational job opportunitiesOnboarding programJob-Id: 16640 Service Desk Agent with English and Spanish Mexico – Queretaro, MX

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