DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.At DYOPATH, we're excited to have been awarded "Great Place to Work" three years in a row! What makes us so great? Our people - we drive DYOPATH's award-winning culture through our collaboration, innovation, and respect for one another.We believe that:- You should be able to grow and feel empowered at work.- You should have fun in a diversified environment and bring your true self to work daily.- Work-life balance is vital to our positive culture.We are waiting for you to bring your creativity, passion, and entrepreneurial spirit to DYOPATH!We are currently hiring a **remote Service Desk Level 1 Analyst!****_ What will you be doing as a Service Desk Analyst?_**- Ensuring excellent service standards and maintaining high customer satisfaction- Performing end-user technical support, troubleshooting, and tuning for end-user hardware and systems, peripheral hardware (ie, printers/copiers, etc.), and initial triage for client network environments- Using Active Directory administration- Analyzing and recommending alternative solutions to meet the customer needs- Mobile Phone Support**_What you'll get in our benefits package:_**- Savings / Monthly 13% cap- Pantry Vouchers 9% deposited every month- Christmas Bonus: 25 days of your daily income- Vacations - 12 days after the first year- Anniversary Bonus - 10 days of base salary- Vacation Premium - 40% first year- Major Medical Insurance covers you and your immediate family- Life Insurance- Quarterly Bonus- Marriage or Bereavement Time off- Maternity/Paternity Time off- Ergonomic Chair- 250 pesos monthly stipend for internet and electricity**_What are the requirements?_**- Experience supporting and administration of VPN clients- Excellent customer service skills- Windows 10 and Office 365 troubleshooting- Basic understanding of SharePoint- Experience using ticketing software such as ServiceNow, Cherwell, or Remedy- High school diploma, college graduates preferred**_What is the location, shift, and pay?_**- Monday - Friday, 8am - 5pm CST- 15K pesos monthly**Equal Opportunity Employer