.Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to apply! The ServiceNow Senior Developer is responsible for supporting, developing, configuring, testing, integrating, and maintaining the ServiceNow environment. They will work closely with business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, development, implementation and support. This includes deploying new releases, upgrades and enhancements; performing systems testing; maintaining and supporting the operational functions; monitoring usage and performing daily development and administrative tasks. What you'll do in this role: Serve as a contact for support, administration, and maintenance of ServiceNow platform and associated applications. Provide assistance to the functional teams and build requested items and tasks using workflows to manage and improve processes. Gather and document user and process requirements, functional requirements, and develop technical requirements. Gather, identify, and analyze software requirements and ensure that they are met. Deliver end-to-end automated solutions which include implementation of the ServiceNow platform, core system, and applications. Develop web services and or direct database access integrations. Work directly with end users to resolve support issues within ServiceNow. Configure Operational (OLAs) and Service Level Agreements (SLAs) and monitor their workflows. Develop system integrations and process automation within the ServiceNow instance and other Information Services applications. Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each. Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow. Perform application and platform upgrades. Create ServiceNow reports and dashboards. Maintain Service Portal pages and widgets. Ensure highest Service Level Agreements (SLAs) are maintained by responding in a timely and professional manner to client inquiries and issues. Conduct research and become aware of emerging technologies, products, services, and standards by locating and attending education sessions/conferences and independent literature review. Provide updates, status and completion information for assigned tasks, and projects and attend daily/weekly meetings. Perform related duties and project management duties as required. What you'll need to be successful: Ability to speak, read and write in English. Education: Bachelor's Degree in Information Services, Computer Science, or related program required. Certifications: ServiceNow System Administrator Certification and/or ITIL V3 Foundation Certification required